ACCOMPLISHMENTS
-
Member of Diversity and Inclusion Council, TVFCU
-
Certified in Mental Health First Aid since 2021
-
Graduated from Chattanooga State Community College, Magna Cum Laude
-
Involved in local community through volunteer work
-
Studying Spanish through the Chattanooga School of Language as of September 2023
CAREER
EXPERIENCE
LEARNING FACILITATOR
BCA Financial Services
Feb 2022-Present
As an instructional design professional, I am responsible for designing and managing assessments and certifications for our employees. I also manage our Learning Management System (LMS), Docebo, to ensure that all employees have access to necessary training materials and resources. In addition, I am responsible for training content design and management, including updates and maintenance of our company Knowledge Base site.
CURRICULUM DEVELOPER
Peak Performance Inc.
Aug 2022-Jan 2023
As a Curriculum Developer, I have developed training programs for leadership development, compliance, and safety, with a focus on OSHA certification training. I have created transcripts for both self-paced e-learning and instructor-led training and utilized AI technology to create audio for online courses.
CHANGEMAKER TRAINING FELLOW
The Humane League
Jan 2022-May 2022
In my previous role, I conducted a thorough Training Needs Analysis and performed an audit of existing training to identify areas of improvement. I then designed and implemented interactive assessments for existing learning paths and created a comprehensive training catalog. Additionally, I designed a unique learning path for new volunteers to ensure they received the proper training to succeed in their role.
PEER MENTOR
Chattanooga State Community College
Aug 2021-Dec 2022
As a Peer Mentor, I have a passion for helping learners achieve their goals. My ability to foster mentor and mentee relationships with students is achieved through active communication and well-planned events. In my role as a teaching assistant for College Success Courses during the Fall 2021 and 2022 semesters, I was able to provide support and guidance to students working to achieve their objectives.
OPERATIONAL TRAINING SPECIALIST
Tennessee Valley Federal Credit Union
Nov 2015-Feb 2022
As the senior training specialist, I have experience leading and facilitating employee training programs across various operations, including mortgage servicing, branch operations, and e-services. My primary responsibilities included designing and maintaining all training materials, such as presentations, manuals, and job aids. Additionally, I assisted with special projects, including system upgrades and conversions, to maximize employee performance and organizational efficiency.
COMPETENCIES
​Operations
-
Non-Profit
-
Human Resource
-
Higher Education
-
Learning and Development
-
Collections / Financial Services
-
Healthcare Billing
​Design​
-
Technical writing and editing
-
Copywriting
-
Content management
-
Video editing
-
Basic graphic design
-
Basic web dev and design
-
Basic HTML
-
Assessment / certification development
-
Event planning
Software and Systems​
-
Microsoft Office / Google Suite
-
Smartsheet
-
SharePoint administration
-
Strapi
-
Camtasia
-
Articulate 360 / Adobe Captivate / iSpring
-
Docebo / D2L / Blackboard
-
Zoom / Teams / Webex / Google Meet / StarLeaf
-
WellSaid Labs (AI audio production)
Instructional Design
My expertise in Instructional Design includes a deep understanding of various models like ADDIE and the application of authoring tools like Adobe Captivate and Articulate 360. This helps me design and develop high-quality e-learning and instructor-led training programs that cater to your specific needs.
Technical Writing and Editing
My passion for language and grammar led me to discover my talent for technical writing. With a keen eye for detail, I confidently write about technical material for any audience and can adapt my tone of voice to suit the needs of the project. I have a reputation for identifying and rectifying spelling and grammatical errors to ensure that the final product is flawless.
Learning Management Systems
I have developed a deep understanding of Learning Management Systems, and I am highly skilled in the setup, implementation, and administration of these systems. I have hands-on experience with Docebo, one of the leading LMS platforms, and I am capable of implementing and managing a range of features, including user management, course creation, and reporting.