top of page

With experience spanning instructional design, organizational development, and project management, I bring a unique blend of creativity, structure, and strategic thinking to every project. I’ve worked across industries and teams, leading initiatives that improve performance, enhance learning, and support meaningful change.

Career Snapshot

Career Snapshot

A Timeline of My Experience

2024 - Present

Senior Instructional Designer

TDS Telecom

Leads full-cycle instructional design projects for cross-functional teams. Develops eLearning, ILT, and multimedia content using ADDIE and collaborates with stakeholders to align learning with business goals.

Learning Facilitator & Designer

BCA Financial Services

2022 - 2024

Served as the sole instructional designer and training analyst. Created assessments, certifications, and interactive online courses while managing the LMS and standardizing training documentation.

2022 - 2023

Curriculum Developer

Peak Performance Inc

Transformed instructor-led courses into self-paced eLearning focused on leadership, compliance, and OSHA. Used AI-generated audio to enhance delivery and engagement.

2022

Training & Development Fellow

The Humane League

Redesigned volunteer onboarding and training. Conducted a needs analysis, created a course catalog and learning paths, and developed interactive materials tailored to the animal welfare space.

2015 - 2022

Sr Operations Training Specialist

TVFCU

Designed and delivered employee training programs, administered the LMS, and supported major system rollouts with customized learning resources. Created presentations, manuals, and job aids to enhance staff performance.

Key Wins

Key Wins

Highlights of My Accomplishments

Learning Solutions & Instructional Design


Designed and developed an eLearning program for a system transition at a credit union, ensuring staff readiness and reducing support tickets by streamlining training content.

Created and implemented interactive training modules and knowledge base content that improved knowledge retention and job performance at BCA Financial Services.

Converted instructor-led leadership and safety courses into self-paced online learning, enhancing accessibility and reducing time-to-completion by 40%.

Developed microlearning for telecom field technicians, tailored to on-the-job application, leading to increased engagement and training satisfaction.

Organizational Development & Strategy


Conducted a training needs analysis for a national nonprofit, identifying gaps and designing a custom learning path for volunteers.

Led the redesign of new hire onboarding and training documentation to support international employees in a nearshoring initiative.

Built a proposal for a leader development program and succession planning process to strengthen internal leadership pipelines.

Project & Program Management


Managed multiple concurrent design projects using Asana and Microsoft Planner, consistently delivering ahead of deadlines.

Collaborated cross-functionally to implement a new LMS and learning content strategy, improving completion tracking and reporting capabilities.

Supported key aspects of a system upgrade project, aligning training with rollout phases and stakeholder communication needs.

Content & Tool Innovation


Integrated AI-generated audio, video, and multimedia into eLearning design to create engaging and accessible content across industries.

Developed toolkits, job aids, and course guides used by over 200 learners in both virtual and in-person settings.

Created templates and reusable content structures that reduced development time and increased content consistency across projects.

Core Skills

Instructional Design · eLearning Development · Curriculum Strategy · Learning Experience Design · Adult Learning Theory · Organizational Development · Change Management · Leadership Development · Project Planning · Cross-functional Collaboration · Stakeholder Engagement · Technical Writing · Knowledge Management · Learning Management Systems (LMS) · Content Development

My Toolkit

My Toolkit

A List of Tools I Use

Design & Development
Collaboration & Communication
Project & Task Management
Learning Platforms & Content Management
Emerging Tech & Innovation
WellSaid Labs
MS Teams
Asana
Wix
GenAI Tools
Adobe Audition
SharePoint
MS Planner
Strapi
AI Voice & Audio Tools
Canva
Google Workspace
WordPress
Vyond
Zoom
Docebo
Camtasia
Slack
SAP SuccessFactors Learning
Articulate 360 (Storyline, Rise)
  • alt.text.label.LinkedIn

©2025 by Paige Reeves

bottom of page