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ACCOMPLISHMENTS

  • Member of Diversity and Inclusion Council, TVFCU

  • Certified in Mental Health First Aid since 2021 

  • Graduated from Chattanooga State Community College, Magna Cum Laude

  • Involved in local community through volunteer work

  • Studying Spanish through the Chattanooga School of Language as of September 2023

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CAREER

EXPERIENCE 

LEARNING FACILITATOR
BCA Financial Services

Feb 2022-Present

As an instructional design professional, I am responsible for designing and managing assessments and certifications for our employees. I also manage our Learning Management System (LMS), Docebo, to ensure that all employees have access to necessary training materials and resources. In addition, I am responsible for training content design and management, including updates and maintenance of our company Knowledge Base site.

CURRICULUM DEVELOPER
Peak Performance Inc.

Aug 2022-Jan 2023

As a Curriculum Developer, I have developed training programs for leadership development, compliance, and safety, with a focus on OSHA certification training. I have created transcripts for both self-paced e-learning and instructor-led training and utilized AI technology to create audio for online courses.

CHANGEMAKER TRAINING FELLOW
The Humane League

Jan 2022-May 2022

In my previous role, I conducted a thorough Training Needs Analysis and performed an audit of existing training to identify areas of improvement. I then designed and implemented interactive assessments for existing learning paths and created a comprehensive training catalog. Additionally, I designed a unique learning path for new volunteers to ensure they received the proper training to succeed in their role. 

PEER MENTOR
Chattanooga State Community College

Aug 2021-Dec 2022

As a Peer Mentor, I have a passion for helping learners achieve their goals. My ability to foster mentor and mentee relationships with students is achieved through active communication and well-planned events. In my role as a teaching assistant for College Success Courses during the Fall 2021 and 2022 semesters, I was able to provide support and guidance to students working to achieve their objectives.

OPERATIONAL TRAINING SPECIALIST
Tennessee Valley Federal Credit Union

Nov 2015-Feb 2022

As the senior training specialist, I have experience leading and facilitating employee training programs across various operations, including mortgage servicing, branch operations, and e-services. My primary responsibilities included designing and maintaining all training materials, such as presentations, manuals, and job aids. Additionally, I assisted with special projects, including system upgrades and conversions, to maximize employee performance and organizational efficiency.

COMPETENCIES

​Operations

  • Non-Profit  

  • Human Resource 

  • Higher Education 

  • Learning and Development 

  • Collections / Financial Services 

  • Healthcare Billing

​Design​

  • Technical writing and editing 

  • Copywriting

  • Content management 

  • Video editing 

  • Basic graphic design

  • Basic web dev and design 

  • Basic HTML

  • Assessment / certification development

  • Event planning

Software and Systems​

  • Microsoft Office / Google Suite 

  • Smartsheet

  • SharePoint administration 

  • Strapi 

  • Camtasia 

  • Articulate 360 / Adobe Captivate / iSpring

  • Docebo / D2L / Blackboard 

  • Zoom / Teams / Webex / Google Meet / StarLeaf

  • WellSaid Labs (AI audio production)

Instructional Design

My expertise in Instructional Design includes a deep understanding of various models like ADDIE and the application of authoring tools like Adobe Captivate and Articulate 360. This helps me design and develop high-quality e-learning and instructor-led training programs that cater to your specific needs.

Technical Writing and Editing

My passion for language and grammar led me to discover my talent for technical writing. With a keen eye for detail, I confidently write about technical material for any audience and can adapt my tone of voice to suit the needs of the project. I have a reputation for identifying and rectifying spelling and grammatical errors to ensure that the final product is flawless.

Learning Management Systems

I have developed a deep understanding of Learning Management Systems, and I am highly skilled in the setup, implementation, and administration of these systems. I have hands-on experience with Docebo, one of the leading LMS platforms, and I am capable of implementing and managing a range of features, including user management, course creation, and reporting. 

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