With experience spanning instructional design, organizational development, and project management, I bring a unique blend of creativity, structure, and strategic thinking to every project. I’ve worked across industries and teams, leading initiatives that improve performance, enhance learning, and support meaningful change.
Career Snapshot
A Timeline of My Experience
2024 - Present
Senior Instructional Designer
TDS Telecom
Leads full-cycle instructional design projects for cross-functional teams. Develops eLearning, ILT, and multimedia content using ADDIE and collaborates with stakeholders to align learning with business goals.
Learning Facilitator & Designer
BCA Financial Services
2022 - 2024
Served as the sole instructional designer and training analyst. Created assessments, certifications, and interactive online courses while managing the LMS and standardizing training documentation.
2022 - 2023
Curriculum Developer
Peak Performance Inc
Transformed instructor-led courses into self-paced eLearning focused on leadership, compliance, and OSHA. Used AI-generated audio to enhance delivery and engagement.
2022
Training & Development Fellow
The Humane League
Redesigned volunteer onboarding and training. Conducted a needs analysis, created a course catalog and learning paths, and developed interactive materials tailored to the animal welfare space.
2015 - 2022
Sr Operations Training Specialist
TVFCU
Designed and delivered employee training programs, administered the LMS, and supported major system rollouts with customized learning resources. Created presentations, manuals, and job aids to enhance staff performance.
Key Wins
Highlights of My Accomplishments
Learning Solutions & Instructional Design
Designed and developed an eLearning program for a system transition at a credit union, ensuring staff readiness and reducing support tickets by streamlining training content.
Created and implemented interactive training modules and knowledge base content that improved knowledge retention and job performance at BCA Financial Services.
Converted instructor-led leadership and safety courses into self-paced online learning, enhancing accessibility and reducing time-to-completion by 40%.
Developed microlearning for telecom field technicians, tailored to on-the-job application, leading to increased engagement and training satisfaction.
Organizational Development & Strategy
Conducted a training needs analysis for a national nonprofit, identifying gaps and designing a custom learning path for volunteers.
Led the redesign of new hire onboarding and training documentation to support international employees in a nearshoring initiative.
Built a proposal for a leader development program and succession planning process to strengthen internal leadership pipelines.
Project & Program Management
Managed multiple concurrent design projects using Asana and Microsoft Planner, consistently delivering ahead of deadlines.
Collaborated cross-functionally to implement a new LMS and learning content strategy, improving completion tracking and reporting capabilities.
Supported key aspects of a system upgrade project, aligning training with rollout phases and stakeholder communication needs.
Content & Tool Innovation
Integrated AI-generated audio, video, and multimedia into eLearning design to create engaging and accessible content across industries.
Developed toolkits, job aids, and course guides used by over 200 learners in both virtual and in-person settings.
Created templates and reusable content structures that reduced development time and increased content consistency across projects.
Core Skills
Instructional Design · eLearning Development · Curriculum Strategy · Learning Experience Design · Adult Learning Theory · Organizational Development · Change Management · Leadership Development · Project Planning · Cross-functional Collaboration · Stakeholder Engagement · Technical Writing · Knowledge Management · Learning Management Systems (LMS) · Content Development
My Toolkit
A List of Tools I Use
Design & Development | Collaboration & Communication | Project & Task Management | Learning Platforms & Content Management | Emerging Tech & Innovation |
---|---|---|---|---|
WellSaid Labs | MS Teams | Asana | Wix | GenAI Tools |
Adobe Audition | SharePoint | MS Planner | Strapi | AI Voice & Audio Tools |
Canva | Google Workspace | WordPress | ||
Vyond | Zoom | Docebo | ||
Camtasia | Slack | SAP SuccessFactors Learning | ||
Articulate 360 (Storyline, Rise) |